Terms of sale

These are the terms on which WellVia Wellness Pvt. Ltd. sells through this website. They apply to every order placed here.

Buying from us means accepting them, so they are written to be read rather than skimmed past.

When the sale becomes a contract

Placing an order is an offer to buy. We accept it when we despatch the goods, and not before.

That is deliberate, and it works in your favour: until an order leaves us you can still cancel it, and we can still tell you something is unavailable rather than charging you for it.

If we cannot supply something you have paid for, we refund it. We do not substitute a different product without asking you first.

Prices and tax

Prices on this site include GST. Delivery is charged separately and is shown in your basket before you pay.

Every total is computed on our own server. Nothing your browser sends decides what anything costs, so a price cannot be altered between your basket and your payment.

If a price is obviously wrong — a decimal point in the wrong place — we will tell you before despatch and let you cancel rather than hold you to it.

Your invoice

An invoice is issued against your order and is never altered afterwards. Corrections are made by credit note, so what was charged and what was refunded both stay on the record.

If you gave us a GSTIN it appears on the invoice. We cannot add one after the invoice has been issued, so enter it at checkout if you need it.

What these products are, and are not

These are food supplements and topical preparations. They are not medicines.

Nothing we sell or say is intended to diagnose, treat, cure or prevent any disease. If you are pregnant, breastfeeding, taking prescribed medication or managing a condition, talk to a doctor before adding anything to what you already take.

Follow the directions on the pack, and keep them away from children.

If something goes wrong

Our responsibility is to supply what you ordered, in good condition, and to put it right if we do not — by replacing it or refunding you.

We are not responsible for losses that do not follow from that: time taken off work, or the cost of something bought elsewhere while waiting. Nothing here limits any right you have under Indian consumer law, which stands whatever this page says.

These terms are governed by Indian law, and any dispute is for the Indian courts.

Complaints

Tell us first, with your order number. Most things are a misunderstanding and are fixed the same day.

If we have not resolved it to your satisfaction you may escalate it. Our registered address and the contact details of the officer responsible for grievances are printed on your invoice, and we will send them to you on request.

We aim to acknowledge a complaint within 48 hours and to resolve it within a month.

Last reviewed: 29 September 2026